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Returns policies

Summary

Forever 21
Billabong

Returns policy for Forever 21

Returns & exchanges

This returns and exchanges policy applies to all purchases made through the website forever21.Com, the forever 21 mobile applications, and any other website or application that directs you to this returns and exchanges policy (collectively, the "Site"). All forever 21 purchases may only be returned to stores within the original country of purchase. Please contact your local store for any store-specific return policy information.
Online purchases made through the site are valid for exchange, credit, or refund within 30 days from the ship date. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or to one of our stores.

Holiday return policy

Gift items purchased online through forever21.Com on or after november 13, 2017 are valid for return through january 7, 2018 or within 30 days from the ship date, whichever comes later. Refunds are available for online purchases returned by mail and will be credited to the original form of payment. You may return your merchandise to any forever 21, xxi, for love 21, f21 red, or forever 21 "$10 and under" location within the united states. Refunds for online purchases returned in store will be issued in the original form of payment, except for online purchases made using paypal. At this time, all store returns of online purchases using paypal are valid for exchange or store credit only. All returns or exchanges are subject to forever 21's return policy.

All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. Jewelry must be in its original packaging. All returned items must be accompanied by the return form and customs documents (if applicable).

Food items, sale merchandise, cosmetics, underwear, select lingerie and swimwear, earrings and body piercings, clearance items, and gift cards / e-gift cards are all final sale items and cannot be returned or exchanged, unless required by law.

Returns by mail

Your package includes an order invoice, return form, customs documents (if applicable), and a pre-printed merchandise return label.

1. On your return form, check off the items you wish to return and list the return reason code(s).
2. Securely pack your merchandise and return form in a box or envelope of your choice (you may also use the original package if possible).
3. Place the pre-printed return label on the outside of your package. Please note that the return label is not pre-paid, therefore, you will be responsible for the return shipping cost.In addition, any shipping charge paid by you is non-refundable unless you received damaged, defective, or the wrong item(s).
4. Mail your online returns using the pre-printed label included with your package, or to the following address:

Forever 21
Attention: Online Returns
3880 N. Mission Rd Dock H4-1
Los Angeles, CA 90031

Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from international and APO/FPO addresses, please allow 4-6 weeks from the return ship date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement. If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.

Returns to a store

You must provide your order invoice and the form of payment used to make the purchase when returning merchandise to a store. You may return your merchandise to any Forever 21, XXI, For Love 21, F21 Red, or Forever 21 "$10 and Under" location within the United States. Refunds for online purchases returned in store will be issued in the original form of payment, except for online purchases made using PayPal. At this time, all store returns of online purchases using PayPal are valid for exchange or store credit only. Please allow 1-2 billing cycles for the credit to appear on your statement.

If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.

Damaged, defective, or wrong item(s)

BY MAIL: Exchanges by mail are only processed for damaged, defective, or the wrong item(s) shipped.
Should you receive damaged, defective, or the wrong item(s), please return the merchandise to our Online Returns address above within 30 days from the ship date. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you and the return shipping costs ONLY if a copy of the shipping receipt is attached to the return form. We recommend using a carrier service that provides tracking. Please note: only standard carrier services will be refunded.

To ensure proper processing, please select the appropriate Return Reason Code listed on your return form. In addition, please specify the damage, defect, or wrong item(s) on the return form. Upon receipt of your return, our Online Returns Department will inspect your merchandise to confirm that the item is damaged, defective and/or the wrong item. If you would like a replacement of the item(s), please write Exchange on the return form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available for an exchange, you will receive a refund to the original form of payment used to make your online purchase.

IN STORES: Damaged, defective, or the wrong item(s) may be returned to any Forever 21, XXI, For Love 21, F21 Red, or Forever 21 "$10 and Under" location within the United States for an exchange or refund. You must provide your order receipt / invoice and the form of payment used to make the purchase. Refunds will be issued in the original form of payment, except for online purchases made using PayPal. At this time, all store returns of online purchases using PayPal are valid for exchange or store credit only. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you.

Returns for online purchases made with gift cards / e-certificates / store credit

Refunds can only be made to the exact gift card, e-gift card or store-credit used for the original purchase. Please retain the gift card, e-gift certificate and/or store credit after your online purchase, for return refunds and future purchases.


Returns policy for Billabong

RETURNS

Returns will be processed within 7-10 days of receiving. You will be notified via email once your refund has been approved in our system.

30 DAY FREE RETURN POLICY

If you are not satisfied with your online purchase you may return items free of charge within 30 days of original purchase.
To qualify for a merchandise refund, items must be returned in original, unused condition with original tagging.

RETURN CLAIM PROCEDURE

To return a purchase, please follow the following instructions:

1. Log in to your account and go to the My Account section. Go to View Orders and select the order containing the items you would like to return.
2. Complete and submit the online RA request form, and print the free return shipping label. If your order is past 30 days then no RA form will appear.
3. Pack product with suitable packaging materials. Ensure that return includes merchandise in original, unused condition, with original packing materials, and affix return label to your return.
4. Drop your return package off at any UPS shipping location.

We will notify you as soon as your return is processed. If you have any questions, please contact customer service at (888) 509-5931 or email store@billabong-usa.com for assistance.

GUEST CHECKOUT RETURN PROCESS

For orders purchased through guest checkout, you will need to email our customers service team at store@billabong-usa.com to obtain a free return shipping label, then follow steps 3 and 4 above. Please include your order number in your email.

MILITARY RETURNS PROCESS

For orders shipped to US military addresses, follow the instructions above. For orders shipped to military addresses outside the US, please contact customer support.